Carpet Cleaning Tricks

Who are the Best Carpet Cleaning Company?

To find out which services are best, undercover consumer testers made appointments with four leading firms to have two rooms of carpet cleaned, with added stain-protection treatment (which GHRI recommends, since cleaning can strip the manufacturer's original finish). Testers evaluated:

• Customer service when making the appointment
• In-home experience with the technicians
• How clean the pros got the carpets

And the Winners Are...

With tying overall scores, Stanley Steemer and Sears Carpet & Upholstery Care cleaning services came out tops in our tests. Stanley Steemer did the most thorough job overall, clinching the highest combined score for completing the most tasks and leaving our testers most satisfied with the results. Sears came in a close second and had particularly good customer service, earning top marks in appointment setup and interactions with the in-home technicians. The two were also the most cost-effective, at 22 cents per square foot and 27 cents per square foot, respectively, for cleaning and stain-protection treatment — roughly 45 percent cheaper, on average, than the other two firms, ServiceMaster and Home Depot's Chem-Dry.

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What Clean Really Means

Whether you go with a national or a local company, there are a few basics to expect. Services may require a two-room reservation or a minimum dollar amount, and costs can vary based on floor size and extras like stain-protection application or odor treatments. During the in-home session, the technicians should offer to move furniture (small stuff for sure; larger or delicate pieces, like a china cabinet, won't be moved) or at least put protectors under furniture legs. They should also pretreat stains, tell you how long before you can walk on the carpet (often immediately or within an hour or two), and explain what to do if stains reappear (which can happen if the pad or backing is also stained and the unremoved matter wicks up as the carpet dries). If your carpets are very dirty, are matted down, or haven't been cleaned in ages, don't expect miracles. The technicians should say what results are realistic before they start. To keep carpets looking their best, GHRI recommends deep cleaning every 12 months, or more often in homes with kids or pets.

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